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Do you have a pressing question that needs to be asked?

Take a look at our FAQ to see if you can find the answer here. Otherwise you can always get in touch over at our Contact page.

How do I buy a ticket for the bus?

The best way to buy your Soaring Kiwi Pass is directly from our website. This will save you time on the day of your tour so you can focus on enjoying yourself! If you don't have a pass already you can also purchase your tickets on the day from our friendly driver at any one of the stops along the tour route. Cash, Eftpos, Visa and Mastercard are accepted on-board.

What does Hop On Hop Off mean?

Hop On Hop Off means that you can get on or off the bus at any of the stops on a particular bus route. This gives you the freedom and flexibility to explore the routes at your own pace. If you have valid pass you will be able to ride the same loop for 24 or 48 hours depending on what you have purchased. Please ensure you keep your pass with you at all times as you will need to scan or present your pass each time you get on the bus.

Who is Hassle-free Tours?

Hassle-free Tours is the parent company that owns and operates Soaring Kiwi Tours. They have been providing Sightseeing Tours in the Canterbury region for over 15 years. If you would like to know about the other tours that Hassle-free Tours operates in Canterbury please visit there website

Where do your tours operate?

Soaring Kiwi operates Hop On Hop Off Sightseeing Tours in Auckland and Christchurch. 

Where can I catch a Soaring Kiwi bus from?

You can catch a Soaring Kiwi bus from any of the stops on the bus route. Please keep in mind that if you have only purchased a ticket for one route, the route where you board the bus at will be your valid route for the duration of your ticket. If you would like to upgrade please talk to one of our drivers on the day. 

How long is my pass valid for?

When purchasing a pass online, your voucher must be validated within 1 year from the date of purchase. Your 24 or 48 hour pass does not begin until you first board the bus.

Do I need to print my tickets?

Yes! You will be sent an order confirmation from our website that details what you have purchased. Please print this email out as it will act as your ticket when boarding the bus.

Do you have Wifi on the buses?

We currently have 100mb free Wifi available on our Auckland Central Tour and will be expanding this to the Christchurch tours in the near future. If you need more Wifi on your tour you will be able to purchase it via the login portal with Paypal or Credit Card.

Is the tour suitable for Children?

Yes! Our Soaring Kiwi Tours are a perfect way to see Auckland and Christchurch with Children. We also have a fun family commentary channel on board the bus to keep your family entertained throughout the tour.

Are accommodations available for persons with disabilities?

Yes - please call our office to discuss your requirements ahead of time so we can be sure to accommodate your needs.

Is luggage allowed on board the bus?

No - Please refrain from bringing large pieces of luggage on the bus or you may be refused entry.

How do I redeem my ticket?

All you need to do is turn up to the bus with your printed order confirmation and a driver will swap it for a Soaring Kiwi Pass.

How will I know where to get off?

Your friendly Soaring Kiwi driver will announce the each stop before you reach it. Please remember not to stand up until your driver has said that it is safe to do so.

Do I need to specify a date of travel?

No, Each Soaring Kiwi pass is valid for one year from the date of purchase so you can buy them ahead of time.

Which days do the tours operate?

Our Tours operate all year round expect on Christmas Day. Occasionally tours will be unable to run and in this case we will place updates on the product page. If you are unsure you can always contact us ahead of time using the Contact Us page. 

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